Cancellation and Refund Policy

This cancellation policy outlines how you can cancel or seek a refund for a product or service that you have purchased through Cosmic Micro Systems Pvt Ltd. Under this policy:

  1. Cancellation Requests
    • Cancellations will only be considered if the request is made within 2 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to the seller/merchant(s) listed on our platform and they have initiated the process of shipping or the product is out for delivery. In such cases, you may choose to reject the product at the doorstep.
  2. Damaged or Defective Items
    • In the case of receipt of damaged or defective items, please report this to our customer service team within 7 days of receipt of the product. The request will be entertained once the seller/merchant listed on our platform has checked and determined the same at their own end. If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team, after reviewing your complaint, will take an appropriate decision.
  3. Products with Manufacturer’s Warranty
    • For complaints regarding products that come with a manufacturer’s warranty, please refer the issue directly to Cosmic Micro Systems Pvt Ltd.
  4. Refund Processing
    • In case of any refunds approved by Cosmic Micro Systems Pvt Ltd, it will take 7-10 business days for the refund to be processed and credited to you.

Get guided solution from our specialists to choose the right product

Fill the form
Chat with Us